About Us
Robin's Nest Designs has been gladly serving the stitchers of the Internet community since 1996 as a proud member of various Internet and needlework associations. We started off as a design studio creating our own Robin's Nest Originals and doing custom designs. With so many customers also wanting their special designs as kits, we started providing floss and fabric. Now Robin's Nest Designs is excited to offer the best in needlework supplies at affordable prices.
Robin Monroe is the chief needlework designer, webmaster, and contact person for orders from Robin's Nest Designs. She has been interested in some form of arts and crafts ever since she was little. Her mother introduced her to crochet at 10. She taught herself macrame and embroidery in high school. It was in graduate school when a friend first introduced her to cross stitch. It was love at first stitch!
Today Robin enjoys combining her interest in computers with designing by creating her own designs and designing the web pages you are now surfing! She also enjoys running her needlework supply business where she can provide for all your stitching needs.
Robin's Nest Designs offers many of your favorite designers including full lines of Lavender & Lace, Mirabilia, Butternut Road, Pegasus (Marty Bell), Cross My Heart, Crossed Wing Collection, Green Apple Co. (Beatrix Potter), June Grigg Designs (P. Buckley Moss), Diane Graebner, Linda Myers, Lizzie Kate, and many, many others. We also carry a large assortment of needles (John James gold and platinum, DMC, and Piecemakers), Mill Hill beads, Mill Hill kits, Kreinik metallics, Zweigart, and Wichelt Imports (Permin) fabrics and prefinished items, such as towels, baby bibs, afghans, tablecloths, and more. We also carry many other cross stitch kits. If you don't see it, please ask. We would be delighted to special order for you!
You can get just about everything you need from one place...Robin's Nest Designs where every stitcher is SPECIAL!
Contact Us
Contact Person: Robin Monroe
Robin's Nest Designs 6303 Craig Road Durham, NC 27712 USA
(919) 471-6576 robin@robinsnestdesigns.com
Privacy Policy
Robin's Nest Designs will not share or exchange any information that you provide us. We will NOT sell, rent, or market our customer e-mail list to ANY outside parties. Your information is for our internal use only.
Security Policy
All personal information you submit is encrypted and secure and for internal use only.
Payment Options
We accept credit cards (AMEX, MasterCard and VISA), debit cards, money orders, and cashier's (not personal) checks made out to Robin's Nest Designs. Please note: We are no longer accepting personal checks.
***WE ARE NOW ACCEPTING PAYPAL! YOU CAN USE YOUR CREDIT OR DEBIT CARDS (INCLUDING DISCOVER), PAYPAL ACCOUNT FUNDS OR BANK TRANSFER.***
Return and Cancellation Policy
RETURNS: Many items are returnable as long as they are in unused, new condition (i.e. unopened) with the exception of special orders (such as items that we do not normally carry) and bulk cut fabrics (fabrics that have been cut a specific size for you). YOU MUST OBTAIN PRIOR AUTHORIZATION FROM ROBIN MONROE BY EMAIL (robin@robinsnestdesigns.com) OR PHONE (919-471-6576), OR YOUR RETURN WILL NOT BE ACCEPTED. If you decide you do not want an item and the return has been authorized, then the return is subject to a 15% restocking fee. You are responsible for the return postage if you decide you do not want an item. You will be refunded for the item's purchase price less 15% and any adjustments due to sales tax or savings card reward. You will not be refunded the postage to or from Robin's Nest Designs. If you have received an item you did not order (i.e., our mistake), you will be refunded the postage you paid to send the item back to us and the full purchase price. If the mistake is ours, you will not be charged the restocking fee. PLEASE NOTE: Due to copyright laws and unscrupulous people, charts and books are no longer returnable. Special orders and fabrics cut a specific size for you are NOT returnable.
CANCELLATIONS: We place our orders with distributors weekly on Tuesday at 12 PM Eastern Time (Noon Eastern Time). If we need to order items for your order, you may cancel or change your order any time prior to Tuesday 12 PM Eastern Time (Noon Eastern Time). Once we have placed our weekly orders, you may NOT cancel or change your order. PLEASE NOTE: Due to unscrupulous people, we have had to implement this policy.
Shipping Policy
Please place your order by Tuesday at 12 PM Eastern Time (NOON Eastern Time) so we can ship starting on that Friday (read "For Faster Service" below for more information).
All orders are shipped in the United States via US Postal Service Priority Mail at the following rates:
There are some restrictions on free shipping.
The S&H rates listed above and shown on the online order form are for shipping to United States addresses and its protectorates (i.e. Puerto Rico, Guam, etc.). United States P.O. boxes and APO/FPO addresses have these rates too.
Countries we are routinely shipping to:
Australia Austria Canada France Germany Japan Netherlands New Zealand Norway Sweden Switzerland Taiwan United Kingdom
Click on the country's name to see the shipping and handling rates.
We do NOT ship to Nigeria, Columbia, Italy, Spain, or the Middle East due to past problems. We may ship to other countries depending on the circumstances. If your country is not listed, please contact us.
Gift certificates are $1.00 to ship in the USA regardless of the amount.
NC residents: please add 6.75% sales tax to your orders.
In order to be able to offer free shipping on domestic orders over $60, we have adopted the following policies:
1. Most domestic orders are shipped within 2 business days of receipt WHEN ALL ITEMS ARE IN STOCK. If a few items are out of stock but due to arrive in 5 business days, your order will be held and shipped all together. In the event the out of stock items will take longer to arrive, these items will be backordered and shipped separately with no additional cost to you.
2. Most domestic packages are received by customers in 2-4 business days FROM THE TIME THEY ARE SHIPPED. Some deliveries can take up to a week. In the rare event your order does not arrive WITHIN 4 WEEKS from the shipping date, Robin's Nest Designs will ask the post office for assistance and then reship if the package is truly lost. Your order will NOT be reshipped until after 4 weeks of the SHIP DATE & the post office has NOT found your package. Please contact your local post office if your package has taken over a week to get to you. Most of the time, it is being held for you to pick up and the delivery notice was lost. Please allow 4 weeks for delivery before assuming your package is lost.
3. All international orders are shipped in their ENTIRETY ONLY. If you place an international order, it will not be shipped until ALL items are in stock. International orders are shipped by US Priority Mail. International orders requiring a BOX for safe shipping will be charged an ADDITIONAL $10 USD. This charge will not show up on your order. You will be notified by email of this charge prior to shipping. The fee must be paid before your order ships. Please allow 4 weeks for delivery before assuming your package is lost.
Please note this policy from DMC: DMC embroidery floss is available for sale and purchase only outside the European Union and cannot be purchased, sold, or shipped to European Union countries.
For Faster Service
We now carry over 39,000 items! Let's be reasonable. We can't possibly stock all items at all times. We simply do not have several warehouses! We do stock the more popular items. Help us help you! Please place your order by Tuesday at 12 PM Eastern Time (NOON Eastern Time) so we can ship starting on that Friday. Most of our distributors ship to us in 2-3 days. Please note that needlepoint canvas, fabric, Heritage Stitchcraft (item # begins with HC), Permin, Eva Rosenstand, Mill Hill items (item # begins with MH), charms, specialty threads, & hardware orders may take a business day or two longer to ship. If possible, we will also have our distributors ship directly to you depending on the circumstances. We try our very best to get your order to you as fast as possible. If you have special timing needs, please let us know when you place the order either by phone, email or by putting a note in the comments box on your order. If you have special needs, we will not know until you tell us! Thank you for shopping at Robin's Nest Designs!
Robin's Nest Designs is a proud member of...
PLEASE NOTE: If you use an Internet browser (such as Earthlink or AOL) with Spam Blocker software, you must allow ROBIN@ROBINSNESTDESIGNS.COM in order to receive the newsletter notice by email. Otherwise, we will remove your email address from our database. If your mailbox becomes full and our newsletter is returned, your address will also be removed. Thank you for reading this notice.
Copyright © 1996-2008 by Robin Monroe
Last modified: 5/12/08 by R. Monroe
Send questions and comments to: robin@robinsnestdesigns.com