Frequently Asked Questions (FAQs)

1. Why can't I give you my credit or debit card information over the phone, by email, or by fax?

Due to changes in the regulations regarding how customers card information is stored, we have decided to stop taking card information over the phone. For the same reason, we will not take your information by email nor by fax. The most secure way to give us your sensitive information is through the payment gateway set up on our web site. Not only is this the most secure way to do this, it is less expensive for us. When we save, you save!

2. What is the fastest way to contact Robin's Nest Designs?

EMail please. Due to family obligations requiring frequent traveling away from the office, we answer the phones for a few hours during the daytime. We do answer emails nearly all day every day. We do need to sleep sometime!

3. Do you have a retail store?

No. We are currently an online business only. No brick and mortar store. We are also not set up for customers to come and pick up orders.

4. What is a Savings Card Reward?

When you spend over $100 in one or several orders, you will receive a Savings Card Reward code for 10% off a future order!

This site provides the onilne catalog for Robin's Nest Designs listing cross stitch charts (Mirabilia, Nora Corbett, Lavender and Lace, John Clayton), needlepoint canvases, crochet, knitting, quilting books, russian punchneedle embroidery designs, tapestry needles from John James & Mary Arden, embroidery floss by DMC & Anchor, Hand dyed threads (Caron, Crescent Colours, Weeks Dye Works, Gentle Arts Sampler Threads), Silk threads, Glissen Gloss threads, Rainbow Gallery threads, Kreinik metallic threads, Mill Hill beads, cross stitch kits, fabrics from Charles Craft, Zweigart & Wichelt Imports (linen, Aida, Lugana, Jubilee, Jobelan, etc.), Hand dyed fabrics (Crossed Wing Collection, Picture This Plus, Polstitches, & Stoney Creek), afghans, placemats, towels, bookmarks, baby bibs and much more! Essentially everything you need to create collectible crafts and keepsakes of heirloom quality to give as gifts or decorate your home for everyday use or for Christmas!

Items are subject to availability, and prices are subject to change without notice.